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1310 Vandiver Drive Columbia, MO 65202 855-239-8085
1310 Vandiver Drive, Columbia, MO 65202
Sales: (573) 234-6454 | Service: (573) 234-6134 | Parts: (573) 303-0320

customer first award for excellence

What is Customer First Award for Excellence?

Customer First Award for Excellence

Joe Machens Chrysler Dodge Jeep Ram is committed to offering our Columbia customers with the highest level of customer service, which is why we are thrilled to be an honored recipient of the FCA Customer First Award for Excellence. This prestigious award is designated for only those dealerships exemplifying extraordinary care and dedication to their customers, in five key areas of performance:

Training Certification:
our sales and service staff never stop improving our growth and knowledge base

Employee Survey:
your feedback is invaluable and we take all comments into consideration

Facility Certification:
we strive for a comfortable, clean, and professional showroom at all times

Process Validation:
our best practices and orders of business revolve around you, the customer

Performance Measures:
how we perform on all matters of the car-selling experience

We are proud to be in this elite circle of FCA dealerships; to learn more about how we can go above and beyond for you, please contact us today.

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